return/exchange policy
At Emeno World, we prioritize your satisfaction and aim to ensure you are happy with your purchase. If for any reason you need to return or exchange an item, we are here to help. Please read our return and exchange policy below:
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1. Eligibility for Returns/Exchanges
Items must be returned or exchanged within 14 days of delivery.
Products must be unused, in their original condition, and in their original packaging.
Custom or personalized items are non-refundable unless they arrive damaged or defective.
Sale or discounted items are not eligible for returns or exchanges.
2. Non-Returnable Items
We cannot accept returns or exchanges for:
Earrings (due to hygiene reasons).
Items damaged by misuse, improper care, or wear and tear.
Gift cards.
3. Return Process
Contact Us: Notify us of your return request by emailing [info@emeno.world] or calling [+233 20 584 6068]
Approval: Once your return request is approved, we will provide instructions for shipping the item back.
Shipping Costs: Customers are responsible for the cost of return shipping unless the item was defective or incorrect.
Inspection: Upon receiving the returned item, we will inspect it and process your refund or exchange.
4. Exchanges
If you wish to exchange an item:
Contact us to confirm the availability of the replacement item.
Follow the same process as outlined for returns.
Exchanges will only be processed once we receive the original item.
Approved refunds will be issued to your original payment method.
Please allow 7-10 business days for the refund to reflect in your account.
Shipping fees are non-refundable unless the return is due to our error.
5. Refunds
Approved refunds will be issued to your original payment method.
Please allow 7-10 business days for the refund to reflect in your account.
Shipping fees are non-refundable unless the return is due to our error.
6. Damaged or Defective Items
If your item arrives damaged or defective:
Contact us within 48 hours of delivery with photos of the damaged product and packaging.
We will work to resolve the issue by offering a replacement or refund.
7. Contact Us
If you have questions, concerns, or requests regarding return and exchange policy, please reach out to us at:
Email: [info@emeno.world]
Phone: [+233 20 584 6068]